Quality Restaurant Service Guaranteed or The Essential Agrarian Reader

Quality Restaurant Service Guaranteed: A Training Outline

Author: Nancy Loman Scanlon

How to match quality service with increased profitability—a systematic and detailed guide for hotel and restaurant owners, operators, managers, and trainers.

Are you looking for a way to make your food and beverage operation really stand out? One sure way is to improve your service program so that it not only satisfies your customers but increases your operation's profits. This book provides a detailed guide that foodservice professionals can easily follow to discover the hidden potential in every service program.

Foodservice owners and managers will learn how to chart an effective path to high-quality service and what steps they need to take to get there. This approach is one that has been used in dozens of hotels and restaurants nationwide with continued success. With these detailed blueprints in hand, the reader will be well equipped to develop quality service for operations ranging from quick-food establishments to full-service restaurants.

The author thoroughly covers the basic level of service for each type of foodservice operation and then highlights areas where specific techniques can boost overall quality. One important area—identifying and meeting customer needs and expectations—is made less confusing with the help of marketing exercises. Applying this knowledge to real-world situations is seamless with the aid of the worksheets provided. Dozens of photographs throughout vividly illustrate quality foodservice in action in hotels and restaurants throughout the country.

Table of Contents:

	Preface
	Acknowledgments
1	Quality Service Success Stories	1
2	The Keys to Success	13
3	The Quality Service Customer	21
4	Capturing Market Share	39
5	The Successful Service Experience	51
6	Delivering Quality Service	57
7	Creating Quality Service	63
8	Guaranteeing Quality Service	193
	Bibliography	199
	Index	201

See also: Pitchers and Punches or Simple Laotian Cooking

The Essential Agrarian Reader: The Future of Culture, Community, and the Land

Author: Norman Wirzba

Agrarian philosophy, a compelling worldview with advocates around the globe, encourages us to develop practices and policies that promote the sustainable health of the land, community, and culture. In this remarkable anthology are 15 essays from Wendell Berry, Vandana Shiva, Wes Jackson, Gene Logsdon, Brian Donahue, Eric Freyfogle, David Orr, and others. The Essential Agrarian Reader calls us to celebrate the gifts of the earth, through honest work and respect for the land.

Library Journal

Agrarianism, a set of values rooted in place and soil, is diametrically opposed to global industrialization and devastation. Instead, it strives to appreciate, understand, and care for the earth and its inhabitants. It also realizes that a sound food economy is based on sound farming practices. In this collection of eminently quotable and passionately argued essays, farmers, philosophers, scientists, and environmentalists look at the ways in which industrial agriculture, unchecked consumerism, and the squandering of natural resources have caused great harm. "I cannot imagine," writes David Orr, "a system built on exploitation, consumption, growth, and uniformity-however cleverly managed-as anything other than a prelude to ruin." Particularly inspiring in its celebration of existence is "Placing the Soul: An Agrarian Philosophy," by editor Wirzba (philosophy, Georgetown Coll.). Several of the pieces were originally speeches delivered at a 2002 conference celebrating the 25th anniversary of the publication of Wendell Berry's groundbreaking The Unsettling of America. Berry, of course, is represented here. While similar to the equally informative and thought-provoking The New Agrarianism, edited by Eric Freyfogle, The Essential Agrarian Reader is preferred for libraries with limited budgets as the contributors cover a wider range of topics, are leaders in their fields, and have lucid, expressive writing styles. Highly recommended.-Ilse Heidmann, Washington State Lib., Olympia Copyright 2003 Reed Business Information.