Change Leader or Stat Medical Office Emergency Manual

Change Leader: Using a Gestalt Approach with Work Groups

Author: H B Karp

A how-to micro-approach to implementing change

For the first time, here is a practical, basic guide to leading individuals and groups through change, from a Gestalt perspective. Step-by-step, this reference guide shows you how to lead change efforts and implement them with maximum results.

Taking a micro-approach to change, this unique resource is presented in workbook form to teach you:

• The roles that power and self-interest play in the change process
• What power really is and how it works
• Aspects of, assumptions about, and steps in the change process
• The role of the change leader and styles of change leadership
• How to frame and present the demand for change
• How to develop a change contract with the group
• How to explore the change and obtain commitment to it
• What resistance really is and how to work with it
• How to negotiate aspects of the change
• What situational exclusion is and when to use it
• How to conduct the change meeting and implement the change

Packed with action steps, examples, and activities for the change leader and the group, The Change Leader is a necessary reference for every manager, trainer, and consultant called on to effect change and organizational improvement.

Interesting book: Chicks Battle the Dudes or In Nirmalas Kitchen

Stat! Medical Office Emergency Manual

Author: Jeryll Tuttle Yoder

This is an ideal resource for continuing education credits for the certified medical assistant

Table of Contents:

Introduction. UNIVERSAL PRECAUTIONS. Introduction. EMERGENCY PROCEDURE GUIDES. Introduction. Psychological First Aid. BASIC TELEPHONE TECHNIQUE AND EMERGENCY RESPONSE GUIDELINES. Introduction. Response Guidelines. Emergency Telephone Techniques. Telephone Response Procedural Guidelines for Patient Complaints. Heat Emergencies. Seizures. Fever. Animal Bites. Burns. Fractures. DOCUMENTATION. Introduction. Charting Methods. Subjective and Objective Charting. Common Recordkeeping Errors. General Guidelines for Documentation. Emergency Recordkeeping. PSYCHOLOGICAL FIRST AID. Introduction. Skills for Dealing with Patients and Their Families in the Office. Interviewing. Common Barriers. RESPIRATORY EMERGENCIES. Introduction. Pathophysiology, Signs and Symptoms, Causes and Emergency. Treatment. CARDIOVASCULAR DISEASES. Introduction. CPR. Following the Emergency. BLEEDING/HEMORRHAGE. Introduction External Bleeding Control Techniques. Internal Bleeding. SHOCK. Anatomical Overview. Signs and Symptoms of Shock. Emergency Treatment. ANAPHALACTIC SHOCK. SUDDEN ILLNESS. STRESS AND BURNOUT. SPECIAL LEGAL ISSUES. LEGAL DOCUMENTATION. RECOGNIZING VICTIMS OF ABUSE AND NEGLECT. CHILD ABUSE AND NEGLECT. ADULT VICTIMS OF ABUSE. Introduction. Societal Perceptions. Rape. Elder Mistreatment. Glossary. Bibliography. Appendix A: DACUM Guidelines. Appendix B: Universal Precautions Guidelines-OSHA. Appendix C: Frequently Used Telephone Numbers. Appendix D: Child Abuse and Neglect Reporting Agencies. Appendix E: State Aging and Adult Protective Services.