The Economic System or Winning at Service

The Economic System

Author: Eleanor Doyl

The Economic System provides an accessible account of introductory economics theory that allows students more fully to appreciate the main features and complexity of the Economic System by integrating microeconomic and macroeconomic principles on a topic-by-topic basis.  The purpose of the approach is to allow the student to understand the economy as a system of complex and inter-related features incorporating: consumers, producers, markets and governments based on an understanding of the roles of prices and markets and exchange. This structure provides a context whereby students understand that to analyse issues from an economic perspective often requires the use of both micro- and macroeconomic tools and an appreciation of the interrelationships that exist between them.

An explicit aim in the book is to clarify how models and concepts in economics are useful as tools that support rigorous, methodical and logical analysis and not simply useful to solve mathematical "puzzles" by providing one "correct" answer.

See also: Direction de Ressource Humaine

Winning at Service: Lessons from Service Leaders

Author: Els van Weering

This book reveals the Secrets to Service Success by analyzing four service companies that grew from small beginnings to the leaders in their industries. Interviews with the four CEOs who guided the companies to their success reveal the three basic principles they all share. The CEOs interviewed are Thomas Berglund of Securitas and J. Philip Sorensen of Group4Falck, the world's two largest security companies, Francis Mackay of Compass plc and Pierre Bellon of Sodexho Alliance, the world's two largest food service companies.

Table of Contents:

	Foreword
	Acknowledgements
1	Introduction	1
2	The Journey to Leadership	9
3	Pick Your Game and Play it	39
4	Leadership at the Heart	63
5	Passion for People	101
6	Keep It Simple	137
7	Winning at Service: Final Words	149
	Appendix	171
	Index	175