The Teller's Handbook: Everything a Teller Needs to Know to Succeed
Author: Joan German Grapes
The Teller's Handbook shows all front-line banking personnel how to handle customer questions,process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely revised, updated and expanded to encompass all financial institutions including commercial banks, savings institutions and credit unions, this essential guidebook is packed with crystal-clear charts, graphs. . .even cartoons! But don't let influential author Joan German-Grapes' friendly, interesting, and humorous style fool you.
The Teller's Handbook delivers solid, no-nonsense answers to every important operational question. On top of the comprehensive, insightful information and "Bankability Basics" for which this book is famous, German-Grapes has added new sections on tips and strategies for doing your job well, making sure your best work is noticed, and landing that important first promotion; practical and profitable advice on successfully selling today's complex financial services and products to every customer as well as how to deal with the competition; cross-selling, and ways to identify which customers are sure to be the best candidates for each product; and becoming a trained salesperson who knows how to ask for the business and use the best "closes" for different situations; and ways effective teamwork can help. Don't get left behind!
With updated information about current regulations, rules on how to dress for success, and "red flags" for the newest fraud and theft tactics, The Teller's Handbook will show you how to carve out a promising career in today's high-pressure, but high-opportunity, world of retail financial services.
Table of Contents:
| Preface: Your Investment in the Future | ||
| Introduction: "Bankability" Still | ||
| 1 | What Is a Teller? | 3 |
| 2 | The Elements of Job Success | 9 |
| 3 | Personal Pointers | 21 |
| 4 | Getting Along with Your Co-Workers | 41 |
| 5 | Effective Communications - The Key to Motivating Others | 63 |
| 6 | How to Get Ahead | 83 |
| 7 | After Working Hours | 89 |
| 8 | The Mathematics of Banking | 97 |
| 9 | The Bookkeeping of Banking | 109 |
| 10 | Knowing and Handling Money | 115 |
| 11 | How to Settle | 125 |
| 12 | Develop Efficient Work Habits | 135 |
| 13 | Opening New Accounts | 139 |
| 14 | How to Be Audited Painlessly | 143 |
| 15 | Safeguarding Your Cash | 151 |
| 16 | Cashing Checks | 155 |
| 17 | This Is a Holdup! | 171 |
| 18 | Forged, Counterfeit, and Altered Checks | 187 |
| 19 | Counterfeit Currency | 201 |
| 20 | Defalcations | 211 |
| 21 | Cons and Frauds | 219 |
| 22 | Security and Customer Courtesy | 245 |
| 23 | Handling Emergencies | 249 |
| 24 | Know Your Services | 261 |
| 25 | Customers Are Important | 305 |
| 26 | Dealing with Difficult Situations | 329 |
| 27 | Financial Tips for Customers | 347 |
| 28 | Selling Is Part of Your Job | 361 |
| 29 | Cross-Selling | 371 |
| 30 | Your Sales Talk | 387 |
| Glossary | 399 | |
| Index | 411 |
Books about: Requiem or Revival or Learning to Change
International Agricultural Development
Author: Carl K Eicher
Extensively revised to reflect the new directions in development thought and policy, this new edition of a classic text examines what has been learned theoretically and empirically about agricultural and rural economic development since the 1950s.
With 24 of the 35 chapters completely new, the book takes into account recent developments in international agricultural development, especially as these affected the role of the state, markets, and other institutions in development. The authors address three basic questions about agricultural development in low- and middle-income countries: What are the strategic roles of agriculture in national development strategies? How can the agrarian transformation be accelerated? How can rural economic development be promoted to generate jobs and reduce poverty in rural areas? In addressing these questions, the authors deal with topics such as market failures, food insecurity, rural poverty, environmental degradation, income and asset inequality, fiscally sustainable organizations, the changing roles of the public and private sector in research, and input and output marketing systems. Four case studies (China, Indonesia, Colombia, and Sub-Saharan Africa) examine how different countries struggle with these issues as they restructure their basic economic institutions.
Praise for previous editions:
"A welcome addition to the literature on agricultural development... with a wide coverage of its major considerations." -- Canadian Journal of Development Studies
"Presents the views of leading scholars on major theoretical and policy issues concerning agriculture's role in the Third World economies." -- Abstracts ofDevelopment Studies
Booknews
A collection of essays addressing basic questions about agricultural development in low- and middle-income countries, arranged in sections on historical, theoretical, and policy perspectives, agricultural transformation and rural economic development, and lessons from economies in transition. Includes an introductory background chapter, as well as section introductions. This edition has a more global title, and includes 24 new chapters, while retaining eleven key contributions from the first and second editions. Annotation c. by Book News, Inc., Portland, Or.
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